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PRODUCTS |
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Business / Service Manager
As a Business Owner Everybody Faces The Following…
• Problems while managing customer calls for services/ repairs?
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Issues while tracking pending customer calls, pending payments?
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Problem in tracking the utilization of spares and items by your technicians for your customers and
also revenue/ charges collected against that?
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Problems in tracking the expiry of warranties and maintenance contracts of the equipment supplied
by you?
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Many other similar problems while managing your business and loosing money?
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And Of Course ! You want to prevent frauds in your business
Answer to most of these issues is
YES… Relax…We Have Solution For That
Business Manager 1.0
We manage your business…
Key Features of Business Manager
TechMind’s Business Manager 1.0 provides the most Effective & Efficient end to end customer support & service management with
• Customer Call Logging, Customer Service Management
• Service Complaint Tracking, Problem Resolution Management
• On Field/ In- House Repairs Management
• Payment Collection Management, Tracking
• Auto Email Reminders for Pending Payments, Warranty Expiry, and AMC etc.
• System Alerts for Pending Customer Calls, Pending Payments, AMC Expiry or Warranty Expiry, AMC/
Repair/Service Visits, Stock Levels, Rent Expiry Dates etc.
• Fraud Prevention for payments, spares equipment, items etc.
• Integration with MS Outlook for Emails, Contacts etc
Most Importantly Integration With Tally
Accounting Software
Business Manager provides the complete assistance to your business in terms of
• End to end customer service/support management
• Customer Service
• Manages Customer Complaints, Call Management, Call Tracking.
• Revenue Management
• Generates invoicing, Billing, Expense Management.
• Revenue Assurance
• Pending Dues, AMC/ Service Dues Collection.
• Fraud Prevention and Management
• Sales Made/ Service Rendered Vs Revenue Collection, Field Expenses Management etc.
• Logistics, Delivery Management
• Delivery Challan, Delivery Notes, Invoice Return, Product or item delivery tracking etc.
• Inventory and Stock Management
• Allows tracking of spares used and revenue collected against it. Manages stock levels, stock
distribution etc.
• Customer Relationship Management
• Customer Data Management, Mailers, Integration with MS Outlook, Contacts Import from MS Outlook,
Task Management etc
• Auto Email Reminders
• Auto Emailing of reminders for Payment Due, Warranty Expiry, AMC renewal etc without manual
intervention.
Current Modules
• Master Records
Allows entry, storing, editing, printing of Master information about employees, customer, stock,
finances, product pricing. Suppliers and much more.
• Quotations
Allows creation, editing and retrieval of Quotations of Products, Spares, Repairs, AMCs to customers,
prospects etc.
• AMC
Allows management of customer / product details which are out of warranty period and which are in
Annual Maintenance Contracts under specific terms & conditions.
• Stock
Manages stocks levels, spares usage, distribution of stocks to field technicians, in-house repair
teams. Differentiates between general repair stock and warranty stock etc.
• Orders
Allows the management of sales order, purchase order, rent order etc.with respect to purchase date,
supplier, purchase order detail, order arrived or not etc.
• Daily Transactions
Keeps the record of daily calls attended, field technician report, daily timing report with respect to call
detail, material detail,required material etc , customer response capturing, call handling etc.
• Employee Transactions
Keeps the records of employee attendance, petrol allowance given to employees and also about the
vehicle expenses.
• Accounts
Manages the record of delivery challan, invoice generation, invoice payment and invoice return if any.
• Reports
Generates the reports of outstanding dues, stock, inventory, AMC contract, Call detail etc
• Utilities
Manages the Mail Merge Reports for Mailers, Data Backup, User Manual Reference,
System User Right Management etc.
• For a DEMO/ Presentation of Business Manager
Email: businessmanager@techmindinfo.com
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